Telephone Preference SCAM – not Service

Posted on: November 2nd, 2018

Our private client teams are on a mission to help protect people by highlighting some of the most common scams  to help prevent you or someone you know falling victim. This month Amy from our Wills, Trusts and Probate team discusses the latest telephone scam and how you can avoid it.

The scam of the moment comes from the Telephone Preference Service, or to be more specific, those purporting to be the Telephone Preference Service (TPS).

The TPS holds a list of numbers that have opted out of receiving unsolicited marketing calls. It is a legal requirement that companies wishing to make such calls do not contact any numbers registered on the TPS.

Recently homeowners have been receiving calls purporting to be from the TPS. The caller informs the homeowner that their service is coming to an end and needs to be renewed for a fee. They will then ask for card details in order to take the payment. Those who are scam savvy might question the legitimacy of the call, however the caller is armed with information that may make them seem genuine.

It is FREE to register your number on the TPS and no renewal is required if you have registered your residential number. If you receive a call from someone purporting to be from the TPS do not provide them with any of your card or bank details. If you have fallen foul of this scam you should contact your bank immediately, as they may be able to block and payments.

Another scam making the rounds comes from those purporting to be from BT. The caller will inform you there is a fault with your broadband. Again, if you are savvy enough to recognise this as a scam, they will then try a different angle, for example telling you unauthorised devices are connected to the internet.

BT has advised that they NEVER call customers to tell them about faults as they expect the customers to inform them if they are experiencing any problems. If you receive a call from someone purporting to be from BT you should cut the call and not provide them with any of your personal information.

If you are experiencing any unsolicited calls you can report these calls to the Information Commissioner’s Office by clicking here.

Our latest scam blogs 

  • Help protect loved ones from scams and fraud – Hannah Rowlatt explains how you can protect your loved ones from fake HMRC scammers and what options are available if your loved one can no longer protect themselves. Click here to find out more
  • Family Protection Trust Scams – Roz Wyeth explains how as a law firm, we are finding an increase in clients coming to us who have taken out a Family Protection Trust. Click  here to read more