Lisa Martin


What's your role?

Full PA support to Miles Brown, CEO and other Partners as required, including HR support and tasks. 

I have excellent communication & organisation skills. I’m an adaptable, committed and hardworking person who can lead and take on projects without supervision as well as being a team player and providing excellent support.

Your experience

I began my career working in an Insurance Loss Adjusters office dealing frequently with Solicitors over the phone re contentious claims.  I left the company 8 years later as the Office Support Manager, looking after all the support staff and operational matters in the local branch, and went to train as a Financial Adviser. 

After realising six months later this career wasn’t for me, I returned to the PA / Office Manager field working for the HR Director of a large manufacturing Company in Segensworth, getting involved in all HR / Company Secretarial & Health & Safety matters as her assistant.

5 years later I joined Zurich Insurance as PA to the Operations Director who then headed up the Offshoring Operation and I spent 8 years supporting him in setting up the India Offices in Bangalore and Pune and helping with all aspects of recruitment, supplier engagement, international travel and operations in those offices as well as supporting his UK team.

After having children, I returned to a different part of the business and a part time role where I spent 5 years in Operations working for the PMO (Project Management Office) dealing with elements of project management and reporting, risk analysis, resourcing and, governance and qualified as a P30 Practitioner in 2014.  I then took on a new role as Operations Analyst where my responsibilities included  Event Planning, Training Budget and Contractor Resourcing. 


  • Excellent Secretarial Skills inc Shorthand
  • Ability to communicate at all levels of seniority
  • Good Listener!

Which five words best describe you?

  1. Approachable
  2. Intuitive 
  3. Professional
  4. Conscientious
  5. Dedicated

Three things we didn't know about you?

  1. Took up tap dancing again last year for fun after a gap of many years, when I used to compete seriously as a child!
  2. Animal lover, but particularly adore Siamese Cats. Currently have brother and sister (Harry & Riva) and my previous boy (Sky) lived to the grand old age of 21!
  3. Big football fan (handy in a male dominated household!) and pretty knowledgeable.  My sons are proud I can answer questions about football players and have said I know more about football than their dad!

Memberships & Associations

  • BCS (British Computing Society)
  • Previously School PTA & Governor


Testimonials from my last 3 bosses at Zurich.

I have worked closely with Lisa for over 10 years and she never fails to impress me with her organisational skills, I challenge anyone to deal as well as Lisa with dealing with complex challenges be it organising fund raising events, coordinating international travel, assessing project statuses, analysing training needs or overseeing contractor management.  She pays real attention to the details and needs of any team and solves problems in an efficient, effective and caring way.  She has put her heart and soul into everything she does and has been a credit to every team.

Lisa worked for me at Zurich as an integral part of the PMO team for 3 years from 2011.  At all times I found Lisa to be very adaptable, willing to learn and she would turn her hand to anything that was asked of her, always putting herself forward to learn anything new.  Lisa can always be relied upon, she is methodical and plans well for all eventualities.  She has an excellent knowledge of PMO disciplines and has used Planview extensively over this time.  I would not hesitate to recommend Lisa as an asset wherever she works, either as a member of a team or working on her own. Lisa is a great person to work with, organised, hard working pro-active, delivers what she says she will and to a high standard.  She gets on well with everyone and helps create a positive and lively working environment.  I would have no hesitation in working with Lisa again in the future.

I worked with Lisa for 2 years in a busy Programme Management Office, full of tight deadlines and stressful delivery.  Having someone on which you could rely was an essential ingredient to our team’s success and Lisa never dropped the ball once.  Not only did she plough through her workload diligently, her sense of humour produced light moments which kept us refreshed and her hearty laugh reminded us there was another world – keeping us all sane.  Working with Lisa was a great experience; I found her cool-headed, thoughtful, trustworthy and enthusiastic.  Her positive outlook towards problem solving and her can-do attitude are commendable.  I saw great potential in Lisa, which has come to fruition in more recent years.  I would certainly recommend her.