Julia Richardson

Client Service & Credit Manager

T 023 9236 6013

E juliarichardson@coffinmew.co.uk

Specialisms

Credit Management
Client Service
Query Resolution
Policy and Procedures
Team Leadership

Specialisms

Credit Management
Client Service
Query Resolution
Policy and Procedures
Team Leadership

What's your role?

Client Service, dealing with client concerns – ensuring adherence to high standards of client care. Monitoring credit risks and ensuring clients pay invoices.

Credit Management is my specialism and Client Service is a passion.

Ensure cash flow maintained and credit risk minimised.

Your experience

I have over 20 years experience of Credit Management at a senior level. My experience is fairly rare in that I have a varied background ranging from Banking and Financial Services, to Manufacturing and Distribution and Service industries. This has given me a wide range of working environments to draw from. I feel very passionate about service and cash flow!

I have worked with blue chip companies to improve query resolution, complaint handling and ultimately cash flow. This has involved reviewing and creating policies and procedures that suit that particular business.

I am used to working in regulated, pressurised, results driven environments with high expectations from everyone, top down and bottom up!

Back

Testimonials

You were a huge support to me, although you were simply doing your job, it was your warmth, sensitivity and understanding that gave me the confidence to see it through.

Family client, 2018

It’s been a pleasure, and at every stage feel you have gone above and beyond, with weekend responses, timely follow ups and extra effort on my behalf.”

Employment client, 2018

I was really impressed with how quickly I was responded to at every stage of the process. We really felt we got good value for money as our chain was not the easiest and we felt like no task was too big or small.

Suzy Jones

We have been clients of Coffin Mew over many years for house moves which speaks for itself. The service has been excellent with more than satisfactory results on each occasion.

M Warner, 2018

Before meeting with Chris Gambs, I had lost hope of any resolution to the dispute I had with the executors. Chris was a very calm, but firm presence, which was just what I needed – an iron fist in a velvet glove. Chris very carefully explained the options at all stages, and I completely trusted his discretion on what to concede in order to achieve a positive outcome. I could not have been in better hands, and am very grateful for all Chris’s hard work.

Mrs N

Rachel gave me the best advice for my case, she is a good listener and above all very professional. I would recommend Rachel to anyone, as one of the best lawyers in probate in the UK!

Private Client, 2018

Coffin Mew LLP’s team stands out for its ‘strong private client department and strong capability across a range of disciplines’. The team advises on wills, the preparation and management of trusts, probate, inheritance tax planning and Court of Protection work, and acts for a range of high-net-worth business owners and families and frequently advises on complex estates that include overseas property.

Legal 500, 2019

I was treated with empathy and understanding. All communication was explained and any questions answered accordingly. Very pleasant to deal with.

Private Client, 2018

Legal 500, 2019

The ‘hardworking and trustworthy’ Alexander Wood brings restructuring and cross-border expertise and supports senior associate Edward Bible and commercial litigator Ian Dawes by dividing his time between the London and Southampton offices. The current focus sectors include renewable energy, financial services, healthcare and pharmaceuticals, construction, farming and manufacturing.

Legal 500, 2019