Julia Richardson

Client Service & Credit Manager

What's your role?

Client Service, dealing with client concerns – ensuring adherence to high standards of client care. Monitoring credit risks and ensuring clients pay invoices.

Credit Management is my specialism and Client Service is a passion.

Ensure cash flow maintained and credit risk minimised.

Your experience

I have over 20 years experience of Credit Management at a senior level. My experience is fairly rare in that I have a varied background ranging from Banking and Financial Services, to Manufacturing and Distribution and Service industries. This has given me a wide range of working environments to draw from. I feel very passionate about service and cash flow!

I have worked with blue chip companies to improve query resolution, complaint handling and ultimately cash flow. This has involved reviewing and creating policies and procedures that suit that particular business.

I am used to working in regulated, pressurised, results driven environments with high expectations from everyone, top down and bottom up!

Specialisms

  • Credit Management
  • Client Service
  • Query Resolution
  • Policy and Procedures
  • Team Leadership

Which five words best describe you?

  1. Resourceful
  2. Considerate 
  3. Creative
  4. Trustworthy
  5. Honest

Three things we didn’t know about you?

  • Love DIY 
  • Love cleaning
  • Hate wasps! 

Memberships & Associations

  • MCICM – Member of Chartered Institute of Credit Management