What's your role?

Client Service, dealing with client concerns – ensuring adherence to high standards of client care. Monitoring credit risks and ensuring clients pay invoices.

Credit Management is my specialism and Client Service is a passion.

Ensure cash flow maintained and credit risk minimised.

Your experience

I have over 20 years experience of Credit Management at a senior level. My experience is fairly rare in that I have a varied background ranging from Banking and Financial Services, to Manufacturing and Distribution and Service industries. This has given me a wide range of working environments to draw from. I feel very passionate about service and cash flow!

I have worked with blue chip companies to improve query resolution, complaint handling and ultimately cash flow. This has involved reviewing and creating policies and procedures that suit that particular business.

I am used to working in regulated, pressurised, results driven environments with high expectations from everyone, top down and bottom up!

Specialisms

• Credit Management
• Client Service
• Query Resolution
• Policy and Procedures
• Team Leadership

Which five words best describe you?

1. Resourceful
2. Considerate 
3. Creative
4. Trustworthy
5. Honest

Three things we didn’t know about you?

• Love DIY 
• Love cleaning
• Hate wasps! 

Memberships & Associations

• MCICM – Member of Chartered Institute of Credit Management