By using our website www.coffinmew.co.uk (our site) or instructing us on a matter, you agree to us collecting and processing your personal data in accordance with this policy.
For the purposes of the Act, the data controller is Coffin Mew LLP of 1000 Lakeside, North Harbour, Portsmouth, Hampshire, PO6 3EN.
Information we may collect and process from you
We collect, use and retain information about you only if we reasonably believe it is justified, required and useful in order to provide you with the support and services you require. This includes communicating with you, preparing appropriate legal advice, assistance and documentation for your matter and providing you with information about our services that we believe will be of interest to you.
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. You may provide us with information when you subscribe to our mailing lists, enter into competitions or initially instruct us on a matter (and as the matter progresses). The information you give to us may include your name, postal address, e-mail address, phone number, financial and credit card information as well as, in some case, sensitive information personal data. Additional information collected may be about your family, your employment and where applicable, details of your business.
- We will use this information:
- to carry out our obligations arising from any work we undertake on your behalf;
- to communicate with others as necessary in connection with our work;
- to enable others working with us to provide services to you;
- to improve our business processes;
- to provide you with information about services we feel may interest you;
- to notify you about changes to our service or our site;
- to enable our third party suppliers to carry out their services or to improve our business processes;
- to monitor and assess our firm and our provision of services; and
- for our internal administrative procedures.
We may need to use sensitive personal data relating to you to the extent reasonably required in connection with your matter. This could include information relating to your race or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, the commission or alleged commission of any offence or any related proceedings.
Information we collect about you
- When you visit our site, we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
- We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our site, when you choose to do so;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant material to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; and
- to deploy industry-leading technology to keep our site safe and secure.
Information we receive from other sources
- We work closely with third parties (including, for example, technical and delivery service providers, advertising networks, analytics providers, search information providers, credit reference agencies, and other solicitors or experts who have been instructed in relation to your matter) and we may receive information about you from them.
- We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.
- Due to the nature of the services we provide, we may use sensitive personal data received from other sources relating to you in connection with our work.
Disclosure of your information
- We may share your information:
- during the conduct of your case where it is necessary for us to have contact with a third party and to disclose information to them in order to progress the matter. This might include information disclosed to a barrister or consultant. You agree to us using our professional judgement in such instances and authorise us to disclose any such information as we consider to be in your best interests at the time;
- with our third party suppliers to carry out their services for us;
- to monitor e-mails to investigate or detect unauthorised use of our e-mail system, or for any purpose permitted by law. We may collect personal data about the people sending and/or receiving the e-mail, or which is contained in the e-mail;
- to ensure that our service is continually of a good quality and complies with proper professional standards;
- with bodies assessing our performance, such as the Solicitors Regulation Authority and The Law Society. Unless you notify us otherwise in writing, we will assume we have your authority to produce your file and other documents and to give information for that purpose to those authorities and their assessors and auditors as part of our compliance with accounting and professional rules and standards;
- with business partners, suppliers and sub-contractors for the performance of any work we do with them or with you;
- with data analysis and search engine providers that assist us in the improvement and optimisation of our site;
- with our employees, agents and representatives; and
- with credit reference agencies for the purpose of assessing your credit score where this is required for us to carry out work for you.
- We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and
- if we are under a duty to disclose or share your personal data in order to: comply with any legal obligation; to enforce any agreement(s) we have with you; or to protect our rights, property, safety, clients and/or other persons connected to us. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
- All information we hold about you is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- The cookies we use are analytical cookies. These allow us to record the number of visits to our site and the pages that visitors have visited. These analytical cookies only collect information in an anonymous form. We use this information to compile reports on the activity through our site and assist us to make improvements to it.
- Most browsers automatically accept cookies. Internet browsers often allow you to prevent this. If your browser is set to allow cookies, our system will issue cookies as soon as you visit our site. Some of our website features may not function if you set your browser not to accept cookies.
Our site may contain various links to other sites that are operated and/or owned by third parties. We do not have control over such third party sites which will have their own privacy policies and cannot accept responsibility should you decide to enter them. Please check these policies before you submit any personal data to these websites.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting Sue Bowler at the address given below.
Access to information
The Act gives you the right to access information held about you. If you would like to access any of the information we hold about you please write to Sue Bowler at the address given below. You may be charged a fee and there may be some information we are unable to provide to you.
Please contact Sue Bowler (firstname.lastname@example.org) at Coffin Mew LLP, 1000 Lakeside North Harbour, Western Road, Portsmouth, PO6 3EN if you have any queries about the use of your information or wish to make a subject access request.