Care Quality Commission considers Ambulance Services Inadequate

Posted on: October 9th, 2017

A report has been published by the CQC on the services provided by South East Coast Ambulance Service NHS Foundation Trust. 

England’s Chief Inspector of Hospitals has been told that it must make significant improvements to its services, following its latest inspection.

“Professor Ted Baker, has recommended that the South East Coast Ambulance Service NHS Foundation Trust remains in special measures. Following CQC’s recommendation, NHS Improvement placed the trust into special measures in September last year.”

The inspection was to review progress against a Warning Notice issued last year. Inspectors looked at two core services: emergency operations centres, which require improvement and emergency and urgent services care, which has been rated inadequate.

Inspectors found the trust had made some improvements in many of the concerns previously mentioned in the May 2016 inspection, particularly around reporting of incidents, and staffing levels during busy periods. A new board was tackling the issues but further progress is still needed.

Staff were found to be consistently compassionate, treating patients and callers with kindness and respect including those in mental health crisis.

When anyone requires urgent medical treatment the ambulance service is normally the first service contacted.  It is that service which patients expect to be able to respond most quickly to what is likely to be an emergency.  Getting patients seen, assessed, and moved correctly and efficiently to the right medical care is paramount. 

There are increasing situations where patients are not getting the correct medical care quickly and if delays and inadequate assessment are the cause of symptoms becoming worse, a curable and treatable condition can become more serious and patients can suffer unnecessarily. 

At Coffin Mew we investigate all aspects of medical care and whether the same is negligent.  Damages can be recovered whether a condition has been made worse through delay or neglect. 

If you feel you or someone you know have been adversely affected by delays or omissions in treatment you can speak to one of our team and see if there is a case to bring.  Damages won can assist in the additional rehabilitation required or assist where earning have been lost and families need support. 

Douglas Miller is a Partner in the Clinical Negligence team and can be contacted on 023 9236 6012 or by email