Alternative Dispute Resolution procedures for consumers

Posted on: July 28th, 2015

If you are a business that sells goods or services to consumers you should take note of the new Alternative Dispute Resolution (“ADR”) reforms which apply to disputes with consumers from 1st October 2015. 

What you need to know about Alternative Dispute Resolution:

  • The aim of the new regulations is to encourage the resolution of disputes without going to court.
  • It will not be a mandatory requirement but all businesses selling to consumers must give their customers information about an appropriate ADR provider at the stage when you have exhausted your own internal dispute resolution process.
  • If the customer contacts the ADR provider, you are not obliged to participate in the process, but have the option to do so.
  • If you a member of a trade association, information about certified ADR providers can be found on the Trading Standards website.