Client complaints policy

What happens when things go wrong?

We actively seek and encourage feedback to highlight areas for improvement.

We acknowledge that we may not always get it right so if something has gone wrong, including in relation to your bill, we need you to tell us – you can find our Client Complaints Policy here.

Please note that it is important that complaints are made following the procedure above and not through online reviews. We cannot respond in full to online reviews due to client confidentiality.

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